Total Quality Management
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Follow on Instagram for UpdatesTotal Quality Management Syllabus — Unit-wise Content
The official GTU curriculum for Total Quality Management (subject code 3724705) as prescribed for M · Semester 2 divides the course into 8 units, covering 33 listed topics. The unit-wise breakdown below is read from the GTU syllabus document for this subject code, so you can check what the course actually covers before deciding which papers to attempt.
Download the official syllabus PDF (3724705)Unit 1 Introduction
- definitions of quality
- need for quality
- evolution of quality
- quality of design
- quality of conformance
- quality of performance
Unit 2 Quality Management
- Quality management approaches
- hierarchy of quality management (Inspection
- quality control
- quality assurance
- Total Quality Management)
Unit 3 Cost of Quality
- Types of costs – prevention cost
- appraisal cost
- internal failure cost
- external failure cost
Unit 4 Basic Concepts of TQM
- Definition of TQM – TQM Framework - Contributions of Deming
- Crosby and Ishikawa – Barriers to TQM
Unit 5 TQM Principles
- Customer satisfaction
- Quality chain
- Employee involvement
- Continuous process improvement
- Supplier relationship
- performance measures
Unit 6 Quality Management Tools & Techniques
- Pareto diagram
- cause and effect diagram
- control charts
- Quality circles
Unit 7 Quality Management Systems
- Need for ISO 9000
- ISO 9000 Quality System – Elements
- Quality auditing
- Requirements and Benefits
Unit 8 Quality function deployment
- House of quality
- areas of application 03 Subject Code: 3724705 w.e.f
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