Unit 1 Professional Communication

5 lecture hours

•  Fundamentals of Communication: Definition
• concept and models (Linear Model
• Shannon and Weaver Model)  Characteristics of Language  Levels of Communication: Intrapersonal
• Extra personal
• Cultural Communication  Flow of Communication  Barriers of Communication  Nonverbal Communication: Kinesics
• Paralinguistic features

Unit 2 Professional Documentation

5 lecture hours

•  Business Letter Writing ( Inquiry
• Requesting purchase on Credit
• Accepting or Rejecting the Credit request)  Memo writing as an internal organizational Communication  Report Writing ( Memo format
• Letter format)  Preparing Agenda
• Notice and Minutes of Formal Meeting  Email Writing  Professional Resume writing  Technical Proposal (Solicited / Unsolicited)  Technical Description Note*Only practical and application type questions shall be asked from this unit
• Program Name: Bachelor of Engineering Level: UG Subject Code : BE03000051 Subject Name : Professional Communication and Ethics_____________________

Unit 3 Advanced Public Speaking Skills

• Presentation  Organizing Professional Presentations: Structuring the speech effectively
• Outlining key points
• Developing compelling introductions and conclusions  Delivery Techniques: Extemporaneous
• Manuscript  Using Presentation Aids: Integrating presentation aids into speeches
• Designing effective presentation aids 2
• Public Speaking:  Mediated public speaking  Informative speaking  Persuasive speaking and methods of persuasion  Special occasion speaking  Motivational Speaking 3
• Interview Skills:  Objectives of interviews  Types of interviews (telephonic
• face-to-face - campus and on-site)  Stages of job interviews

Unit 4 Group Discussions

•  Organizational Group Discussions (Nominal
• rainstorming)  Group discussions as part of the selection process

Unit 5 Group Communication

5 lecture hours

• Symposia and Seminars 6 20 4
• Professional Etiquette: Essential Guidelines (Requirements
• Dos & Don'ts):  Concept of Social Manners
• Morals and Etiquette  Etiquette for Small Talks  Workplace Etiquette  Mobile Etiquette  Internet & Social Media Etiquette  Etiquette for Foreign Business Trip  Etiquette for the Visit of Foreign Counterpart 5 15 5
• People Skills for Professional Communication:  Time Management  Stress Management  Respecting Privacy  Learning to Say ‘No’ Program Name: Bachelor of Engineering Level: UG Subject Code : BE03000051 Subject Name : Professional Communication and Ethics_____________________  Team Building  SWOT Analysis  Creative and Critical thinking  Physical Quotient
• Intelligence Quotient
• Emotional Quotient
• Spiritual Quotient

Unit 6 Professional Ethics

4 lecture hours

•  Concept of Ethics  Importance of Ethics in Life  Principles of Ethics  Engineering Ethics  Understanding and Resolving Ethical Dilemmas  Corporate Social Responsibility (CSR)